Advanced Office is proud to announce that we have once again earned the Ricoh Circle of Excellence award for 2019! For our fourth consecutive year receiving this honor, we are extremely thankful to all our customers and employees who have made this possible.
About the Ricoh Circle of Excellence Award
Ricoh evaluates the approximate 400 dealers providing above and beyond customer support and service in accordance with Ricoh’s firm standards and guidelines and recognizes the best with their Circle of Excellence Award. Nationwide, only a handful of Ricoh’s dealers earn this esteemed award each year, and we recognize this as an additional validation of our commitment to always put our customer first through our Customer-Focused 3 C’s.
Qualifications and Eligibility
The RFG Circle of Excellence Award is merited to dealers that have demonstrated significant size and capability while serving its clients with reliable commitment.
Additionally, a dealer's service technicians must complete a rigorous test to evaluate the breadth of their service experience, qualification, and skills, with only the highest scoring technicians earning Prestige level certification. At Advanced Office, we take this further— our highly trained experienced staff recognizes that excellent service is not just fixing the problem fast but also fixing it the first time.
To achieve the RFG Circle of Excellence Award, Advanced Office has met or exceeded the following requirements after proudly submitting our regularly reviewed service metrics, training records, and other information for review by Ricoh:
- Use of Genuine (OEM) Ricoh Parts and Supplies
- Hardware & Solutions Training
- Relevant Industry Certifications
- Service Organization Structure
- Field Staff & Help Desk Productivity & Efficiency Measures
- Customer Satisfaction Measurement Process & System
- Effective Utilization of Ricoh Resources
- Business Plan Management & Process Improvement
Thank You
We would like to thank Ricoh once again for not only assessing its dealers but challenging and rewarding advanced service. Furthermore, without our incredible team providing superior service and care, we could not have earned this award for the fourth year in a row. Every team member has furthered the efforts that result in Advanced Office’s inclusion as one of Ricoh’s top dealers in the nation. Most importantly, we would like to offer our genuine gratitude to our customers. They are the very reason we strive daily to only put forth the best. We at Advanced Office are honored to serve you and thank you again.
