About Advanced Office

Smart Office Solutions

Document Solutions for California Businesses

With multiple offices across the Southland, we’ve been proud to provide new and certified, pre-owned copiers, laser printers, multifunction printers, and document solutions to Southern California businesses for more than 40 years.

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Delivering Smart Office Solutions Since 1977

Advanced Office provides outstanding, constantly evolving solutions to clients large and small all across Southern California. Since opening in Orange County in 1977, our business has thrived thanks to our emphasis on superior customer service.

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Advanced Office is proud to announce that we have once again earned the Ricoh Circle of Excellence award for 2022! 


For our seventh consecutive year receiving this honor, and one of only two Southern California dealerships to achieve this designation in 2022.

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Our experienced team

Why Choose Us?

Trained and Certified

All of Advanced Office’s technicians are manufacturer-trained and certified on the new copiers, used copiers, and multifunction printers we provide. We undergo regular network and software training to stay ahead of the constantly changing environments they’ll encounter in the field.

Live and Local Support

Our headquarters and call center are based in Irvine, California with additional offices in Orange County, Rancho Cucamonga, and San Diego. When you contact us you'll get a local person who will understand and answer all of your questions, providing fast and effective solutions to your problems, with clear and accurate invoicing.

Experienced Experts

Advanced Office has provided its customers with smart office solutions for four decades and counting. We’ve kept a close watch on changes and advances in our industry. When combined with our ongoing commitment to excellent service, our extensive knowledge and experience ensure that we’ll fix your copiers and printers on the first call.

We Relentlessly Care About Getting it Right so that You Can Do What Inspires You.

Our Service Guarantee

 

Telephone Response Time of 30 Minutes

An Advanced Office technician will call you within 30 minutes of placing your service call to confirm the estimated time of arrival. 

Onsite Technician Response Time average of 3 Hours

Advanced Office averages a response time of less than 3-hours from when a service call is placed until a technician arrives at your office*.  Advanced will provide a reimbursement of up to 3 months of your monthly agreement minimum, with a maximum of $500, if an average response time of 3 hours is missed over the course of one year.

Machine Uptime of 98%  

Advanced Office guarantees 98% equipment uptime.  If your copier is inoperative for more than 2% of regular business hours over the course of one year, Advanced will provide a $500 reimbursement.

The Net Call Incentive and Measurement System for Advanced Office technicians minimizes recalls and incomplete service calls to ensure 98% uptime.

5 Year Replacement Guarantee

If your product cannot be repaired to the manufacturer’s specifications, Advanced Office will replace it with a like-for-like product. The product must have been acquired from Advanced Office and continuously covered by an Advanced Office all-inclusive maintenance contract.

Our Company's Values

Caring makes great things happen

  • We know that what we do matters, and when we do great things, it makes a meaningful impact.
  • We know the strongest and most productive relationships are built on mutual respect, kindness, and shared goals.
  • We believe in the best of others, approaching all of our interactions with a positive attitude.

All hands working together

  • We strive for the superior results that happen when our employees, customers, and partners work together.
  • We believe the foundation of teamwork is trust, synergy, and accountability.
  • We entrust each team member with both the right and the responsibility to make continual contributions towards improving how we do business.

Performing at our highest potential

  • We respect our work and the work of others, accepting only hard work and excellence.
  • We recognize the urgency of others’ needs and take immediate action to provide solutions.
  • We uphold a high standard of professional conduct, image, and communication with our peers and partners.

Doing the right thing... Integrity Always

  • We know that doing the right thing is often harder, more costly, and quite humbling…but we do it anyway.
  • We work to ensure mutual value to our customers, our company, and every individual.
  • We honor our commitments to ourselves, our coworkers, our customers, and our partners.

 

 

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Our Service Guarantee applies only to those copiers being directly serviced by Advanced Office in the counties of Los Angeles, Riverside, San Bernardino, Orange and San Diego .  Reimbursements are contingent upon the customer being current on all outstanding invoices for the lease payments and service agreements and maintaining a continuous full-service agreement with Advanced Office only.  Minimum monthly agreement of $100 or more per device to qualify.  This guarantee excludes network-related calls.  Service agreements that do not have a monthly minimum will be ineligible for response time guarantee reimbursement. All measurable metrics will be calculated on an annual basis to account for any qualifying reimbursements.

*3 hour response guarantee applicable only to customer locations within a 50 mile radius of a designated Advanced Office location.