With multiple offices across the Southland, we’ve been proud to provide new and certified, pre-owned copiers, laser printers, multifunction printers, and document solutions to Southern California businesses for more than 40 years.
For our sixth consecutive year receiving this honor, and one of only two Southern California dealerships to achieve this designation in 2021.
All of Advanced Office’s technicians are manufacturer-trained and certified on the new copiers, used copiers, and multifunction printers we provide. We undergo regular network and software training to stay ahead of the constantly changing environments they’ll encounter in the field.
Our headquarters and call center are based in Irvine, with other offices in Orange County, Rancho Cucamonga, and San Diego. You’ll get the following when you contact us you'll get a local person who will understand and answer your questions, fast, effective solutions to your problems, and clear, accurate invoicing.
Advanced Office has provided its customers with smart office solutions for four decades and counting. We’ve kept a close watch on changes and advances in our industry. When combined with our ongoing commitment to excellent service, our extensive knowledge and experience ensure that we’ll fix your copiers and printers on the first call.
Telephone Response Time of 30 Minutes
An Advanced Office technician will call you within 30 minutes of placing your service call to confirm the estimated time of arrival.
Onsite Technician Response Time average of 3 Hours
Advanced Office averages a response time of less than 3-hours from when a service call is placed until a technician arrives at your office*. Advanced will provide a reimbursement of up to 3 months of your monthly agreement minimum, with a maximum of $500, if an average response time of 3 hours is missed over the course of one year.
Machine Uptime of 98%
Advanced Office guarantees 98% equipment uptime. If your copier is inoperative for more than 2% of regular business hours over the course of one year, Advanced will provide a $500 reimbursement.
The Net Call Incentive and Measurement System for Advanced Office technicians minimizes recalls and incomplete service calls to ensure 98% uptime.
5 Year Replacement GuaranteeIf your product cannot be repaired to the manufacturer’s specifications, Advanced Office will replace it with a like-for-like product. The product must have been acquired from Advanced Office and continuously covered by an Advanced Office all-inclusive maintenance contract.
Our Service Guarantee applies only to those copiers being directly serviced by Advanced Office in the counties of Los Angeles, Riverside, San Bernardino, Orange and San Diego . Reimbursements are contingent upon the customer being current on all outstanding invoices for the lease payments and service agreements and maintaining a continuous full-service agreement with Advanced Office only. Minimum monthly agreement of $100 or more per device to qualify. This guarantee excludes network-related calls. Service agreements that do not have a monthly minimum will be ineligible for response time guarantee reimbursement. All measurable metrics will be calculated on an annual basis to account for any qualifying reimbursements.
*3 hour response guarantee applicable only to customer locations within a 50 mile radius of a designated Advanced Office location.