Our Service Team

Industry Leading Support


7 time RFG Circle of Excellence winner

Advanced Office is one of a select number of Ricoh dealerships nationwide to be recognized with this  honor, and earns even further dissection for having done so for seven consecutive years.

The RFG Circle of Excellence Award is given to those dealerships that:

  • Exceptional service metrics
  • Rigorously trained service teams
  • Outstanding Customer Service


3 Hour Average Response Time

We have an extensive team of local techs in Los Angeles, San Diego, Riverside, San Bernardino and Orange Counties.  We also have close relationships with out of area dealerships nationwide to provide exemplary support where ever you are needing it.  In fact, we guarantee the following:

  • 30 minute phone response time
  • 3 Hour Onsite Arrival
  • 98% Device Uptime


Highly trained team of technicians

All of our field technicians are among the highest trained and certified in their field.  With an average experience of 27 years in the industry our team, in addition to standard color MFP and printer certifications, are also qualified as in a number of other specialty categories including : 

  • Kyocera "Expert" Status
  • Fiery XF Pro Certified
  • Production Color

Our Service Guarantee


Check out our new service Vodcast:

Technicians in Vans Making Service Calls