Service Guarantee

When it Comes to our Service, We Guarantee…

Telephone Response Time of 30 Minutes

  • An Advanced Office technician will call you within 30 minutes of placing your service call to confirm estimated time of arrival

Onsite Technician Response Time average of 3 Hours

  • Advanced Office averages a response time of less than 3-hours from when a service call is placed until a technician arrives at your office*.  Advanced will provide a reimbursement of up to 3 months of your monthly agreement minimum, with a maximum of $500, if an average response time of 3 hours is missed over the course of one year.

Machine Uptime of 98%  

  • Advanced Office guarantees 98% equipment uptime.  If your copier is inoperative for more than 2% of regular business hours over the course of one year, Advanced will provide a $500 reimbursement.
  • The Net Call Incentive and Measurement System for Advanced Office technicians minimizes recalls and incomplete service calls to ensure 98% uptime.

5 Year Replacement Guarantee

  • If your product cannot be repaired to manufacturer’s specifications, Advanced Office will replace it with a like for like product. The product must have been acquired from Advanced Office and continuously covered by an Advanced Office all-inclusive maintenance contract.

You can also expect…

Free Delivery, Installation and Network Training

  • Learn how to best utilize your copier with free unlimited product and network training as long as your copier is under an Advanced Office full-service agreement.

Automated Meter Collection and Online Supply Ordering

  • Take advantage of Advanced Office’s device information software and set up automated meter collection and supply ordering.  Advanced also provides a customer online portal to manually input meters or requests supplies as well, if preferred.

 

This guarantee applies only to those copiers being directly serviced by Advanced Office in the counties of Los Angeles, Riverside, San Bernardino, Orange and San Diego .  Reimbursements are contingent upon the customer being current on all outstanding invoices for the lease payments and service agreements and maintaining a continuous full-service agreement with Advanced Office only.  Minimum monthly agreement of $100 or more per device to qualify.  This guarantee excludes network related calls.  Service agreements that do not have a monthly minimum will be ineligible for response time guarantee reimbursementAll measurable metrics will be calculated on an annual basis to account for any qualifying reimbursements.

*3 hour response guarantee applicable only to customer locations within a 50 mile radius of a designated Advanced Office location.