Keypoint Intelligence names Ricoh's smart workplace portfolio among most comprehensive for collaboration

April 14, 2020 | Advanced Office

EXTON, Pa., April 14, 2020 /PRNewswire/ -- Ricoh USA, Inc. today announced it won a BLI PaceSetter Award in Smart Workplace: Collaboration Systems 2020-2021, resulting from its focus on empowering collaboration through digital transformation. Keypoint Intelligence – Buyers Lab (BLI), the world's leading independent evaluator of document imaging and smart workplace business products, selected winners "that have the most comprehensive hardware, software and services offerings for enabling collaboration in the office and beyond."

In the course of their evaluation, Keypoint identified three key areas where Ricoh particularly excelled: its collaboration technology portfolio, its software offerings and its service and support. Analysts described Ricoh's collaboration technology portfolio as "excellent," citing its various workplace innovation technologies, solutions and services. The company's software offerings, analysts said, "help customers run meetings more smoothly and get the most out of their investment," while onsite service helps drive reliability and peace of mind.

For this award, Keypoint Intelligence conducted an in-depth evaluation of multiple OEMs' offerings in a first-of-its-kind study. The analysis explored 24 points of potential differentiation across key categories, including company vision, current offerings, channel approach, go-to-market strategy and industry partnerships. From there, analysts applied a proprietary scoring rubric to determine the winners.

"After the analysis, it was clear that Ricoh brings a lot to the table for customers looking for a comprehensive collaboration solution," said Jamie Bsales, Director, Solutions & Security Analysis, Keypoint Intelligence. "In addition to an especially strong showing in the 'current offerings' hardware category, Ricoh offers a full complement of software utilities to power that hardware and supports the systems with onsite deployment and service options. Ricoh has clearly thought long and hard about how to improve the workplace collaboration experience, and as a result, it is moving into the workgroups and conference rooms where the work is actually getting done to help employees communicate seamlessly and effectively."

"In many ways, today's digital workplaces are unrecognizable from the offices of 10 or 15 years ago," said Steven Burger, Vice President, Field Marketing and Portfolio Management, Ricoh USA, Inc. "Modern workstyles and workplaces demand modern approaches to collaboration. We work every day to better understand – and better deliver on – the constantly evolving needs in this space. With Ricoh on your side, no matter where your work takes you, you can be an active, full participant in the conversation."

To learn more about Ricoh's offerings, please visit or follow the company's social media channels on Twitter, Facebook and LinkedIn.