Ricoh USA, Inc, a global information management and digital services company, has announced its designation of Advanced Office, a leading Southern California Ricoh dealership, as an RFG Circle of Excellence Certified dealership for the year 2022. This marks the seventh consecutive time that Advanced Office has received this award based primarily on Ricoh's own assessment of the service and support element which Advanced Office provides to its customers in the area.
Ricoh USA bases its designations on two phases of assessment for all qualifying Ricoh dealerships in order to determine what it considers the "Best of the Best" before selecting the top candidates nationally to receive this award.
Phase 1 consists of a Service Engineer Skills Assessment, where in the Advanced Office technicians working on devices in the field are measured on their skills and knowledgeability of the Ricoh machines.
Phase 2 is a Service Operations Assessment measuring metrics of the overall support staff including:
- Use of Genuine Ricoh Parts and Supplies
- Hardware & Solutions Training
- Relevant Industry Certifications
- Service Organizations Structure
- Field Staff and Help Desk Productivity and Efficiency Measures
- Customer Satisfaction Measurement Process and System
- Effective Utilizaition of Ricoh Resources
- Business Plan Management and Process Improvement
Advanced Office has been found as surpassing all metrics in both phases to once again achieve this superior status for the upcoming 2022 year.
"Ricoh recognizes that it has partnered with the best," stated James Coriddi, Ricoh USA Vice President, Dealer Division. "We extend our congratulations to the entire Service Organization of Advanced Office for this outstanding achievement."
Advanced Office has been serving Southern California since 1977, and continues to focus its efforts on providing superior support to its copier, multi-function printer and laser jet printer customers.