You know the feeling; standing in the copy room, staring at the device in front of you, waiting for that fax to come through that your customer or associate assures you they are sending right that moment. There's sensitive information in the document that you don't want the general office population to see, or it's a rush situation that you just can't wait any longer for the information to come through. But the display just stares at you blankly, lazily indifferent to your heightened anxiety levels and building perspiration. Or equally maddening is a situation where you're trying to send a fax out. But time and time again you receive a print out confirmation that your message has once again failed to go through. So what do you do now?
Well, first and foremost is to test that your fax number itself is actually working. Just like your telephone line, your fax number needs to be valid and connected for the information to travel through to its destination. You can test and confirm your fax number is working with these few quick steps:
If you do receive a fax tone and are still unable to send or receive a fax, check the connection with these steps:
If a transmission is successful, "OK" is displayed on both your display screen of the device and the confirmation report, if enabled in your settings.
If you don't have someone handy who you can fax and receive a fax from to test, there are various services that can help. HP, the printer and fax machine manufacturer, offers a free hotline at 1-888-HPFaxMe.
After troubleshooting, if you are still unable to send or receive a fax, please email or call Advanced Office at 877-547-9500, or see our visit our customer center for more options to connect with your service team.
While fax usage has decreased over the last decade as e-mail and other communication avenues have risen in preference, the importance of those documents that are faxed has actually risen as well. If a document needs to run via fax, it is often due to very sensitive or timely information contained with in the document, so we understand that stress that can come from dealing with a non-responsive fax machine. Hopefully, these steps help you to a quick resolution and your communication from here on out is seamless.