Service Excellence

Ricoh Service

Highly Trained, Experienced Staff

Since 1977, Advanced Office has delivered outstanding products and unbeatable service. We don’t make empty promises or pay lip service to industry standards. Instead, we strive day in and day out to meet and surpass those industry standards.

Over our many years of doing business, we’ve learned that every customer needs two fundamental things:

  1. They need their problems fixed fast.
  2. They need their problems fixed right the first time.

These two simple facts drive our approach to service. We give our techs the training and resources they need to get jobs done to your satisfaction, as well as their own.

Parts Always On Hand

Advanced Office has a unique advantage over both smaller and larger companies in this industry. While the smaller businesses usually don’t have parts on hand, the bigger ones frequently need to retrieve them from far-off warehouses.

Advanced Office, on the other hand, makes sure that technicians have a large stock of parts on hand at all times. We keep the parts in our vehicle and take them along on every call.

Also, we maintain our own million-dollar parts warehouse, locally, and restock it daily. This allows us to continually replace any parts that techs may use on service calls.

Satisfaction Guaranteed

Our maintenance agreements guarantee our customers the highest level of Ricoh service:

  • 4-hour or better average response time
  • 98% device uptime
  • 5-year replacement guarantee

​For more details contact a sales rep for a quote and ask about our guarantees.

More About Advanced Office

For more info about Advanced Office’s background and accomplishments, check out the following pages:

Our Customer Focused 3 C's

Experienced Team

Success Stories


To discuss details of our approach to service,